We accept Visa / Mastercard / Discover except Amarican Express as forms of payment. 50% of the total amount due will be charged to your credit card upon confirmation. Unless other payment arrangements have been made, the remaining amount due will be charged to the credit card we have on file roughly 2 weeks before your arrival date or pay at the office when you check in.
You will receive a full refund, minus a 10% cancellation fee, before 30 days notice. After that, there is a cancellation fee.
If you cancel reservations less than 30 days from the date of your stay, the cancellation fee is 50% of the amount due.
If you cancel reservations less than 7 days from the date of your stay, the full amount is due and no refund will be given.
If you need to cancel, please do NOT call. Please send in your cancellation request to email@example.com. We do need it in writing. Believe it or not, we have had people try to cancel for other family members and then had everyone show up anyways. So in general, we will only cancel if the person whose name appears on the reservation initiates the cancellation.
Any changes to existing reservations will result in a $20 fee. This fee will be waived if you are upgrading your reservation.
No Shows and Early Departures
For no-shows or early departures; the full amount is due.
We are not a big hotel chain, so our policies are not set in stone. We try to be as understanding as possible. Please let us know if anything comes up and we will attempt to work with each situation on an individual basis.
Reservation & Deposit Policy
We require a credit card on file in order to hold a reservation. We charge a 50% deposit up front and will charge the credit card that is provided with the reservation. We will charge your credit card for the remaining amount roughly 2 weeks before your arrival date or pay at the office when you check in.